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Can't make package changes.

frindle2037
Dabbler
Posts: 11
Thanks: 1
Registered: ‎29-04-2019

Can't make package changes.

on ‎10-06-2019 2:11 PM - last edited on ‎10-06-2019 3:11 PM by Moderator

My billing was working fine until I tried to re-contract with PlusNet. (Roughly a month ago). Now I can’t make any changes to my account/services.

We cancelled our TV service and would like to get the BT Sport App for £5 a month, but that’s not possible.

This must be costing them a fortune!

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dvorak
Moderator
Moderator
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Registered: ‎11-01-2008

Re: Not been billed since October

‎10-06-2019 3:10 PM


Moderators Note


This topic has been split from another thread as it seems a different issue and topic title changed.

Customer / Moderator
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If it fixed it click 'This fixed my problem'
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RandallFlagg
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,915
Fixes: 75
Registered: ‎11-01-2018

Re: Can't make package changes.

‎10-06-2019 4:08 PM

Hi @frindle2037 

 

Thanks for highlighting this. I can see that you've spoken to my colleague who has raised a ticket for you here. As soon as this is resolved, my colleague will be in touch accordingly.

 

Thanks for your patience in the interim.

 

Best wishes

 

Dave

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