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Can’t make any changes to account as order is being processed

Saltboxer
Newbie
Posts: 3
Registered: ‎08-01-2022

Can’t make any changes to account as order is being processed

Whenever I log in to my account I get the above message - has anyone got any info on how to fix this

 

Thanks

5 REPLIES 5
Alex
Community Veteran
Posts: 5,500
Thanks: 921
Fixes: 13
Registered: ‎05-04-2007

Re: Can’t make any changes to account as order is being processed

What change did you make to your account?

Let someone know and we'll try to help.

Saltboxer
Newbie
Posts: 3
Registered: ‎08-01-2022

Re: Can’t make any changes to account as order is being processed

I haven’t made any changes - I haven’t needed to go into my account for ages so it could have been like this for a very long time

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,536
Thanks: 10,211
Fixes: 1,596
Registered: ‎21-04-2017

Re: Can’t make any changes to account as order is being processed

Thanks for your post @Saltboxer and welcome to our Community Forums.

I'm sorry to see you're having issues with your account.

Can you private message me your account username, so I can take a closer look at this for you?

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
Saltboxer
Newbie
Posts: 3
Registered: ‎08-01-2022

Re: Can’t make any changes to account as order is being processed

Hi 

Thanks for getting back to me. I had to call customer services about a different issue and theyhave cleared this problem. They thought it was due to my contract expiring but who knows - anyway it sorted

 

thanks again

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,536
Thanks: 10,211
Fixes: 1,596
Registered: ‎21-04-2017

Re: Can’t make any changes to account as order is being processed

No problem @Saltboxer, I'm glad to see we've fixed the issue. 

Let us know if you have further issues or there's anything else you'd need help with.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet