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Can’t make any changes to account as order is being processed

Saltboxer
Newbie
Posts: 3
Registered: ‎08-01-2022

Can’t make any changes to account as order is being processed

Whenever I log in to my account I get the above message - has anyone got any info on how to fix this

 

Thanks

5 REPLIES 5
Alex
Community Veteran
Posts: 5,479
Thanks: 914
Fixes: 12
Registered: ‎05-04-2007

Re: Can’t make any changes to account as order is being processed

What change did you make to your account?

Let someone know and we'll try to help.

Saltboxer
Newbie
Posts: 3
Registered: ‎08-01-2022

Re: Can’t make any changes to account as order is being processed

I haven’t made any changes - I haven’t needed to go into my account for ages so it could have been like this for a very long time

Gandalf
Community Gaffer
Community Gaffer
Posts: 25,912
Thanks: 9,535
Fixes: 1,512
Registered: ‎21-04-2017

Re: Can’t make any changes to account as order is being processed

Thanks for your post @Saltboxer and welcome to our Community Forums.

I'm sorry to see you're having issues with your account.

Can you private message me your account username, so I can take a closer look at this for you?

If this post resolved your issue please click the 'This fixed my problem' button.
From 31st October 2022, I no longer have a regular presence here as I've moved on to a new role within Plusnet.

 Anoush Mortazavi
 Plusnet
Saltboxer
Newbie
Posts: 3
Registered: ‎08-01-2022

Re: Can’t make any changes to account as order is being processed

Hi 

Thanks for getting back to me. I had to call customer services about a different issue and theyhave cleared this problem. They thought it was due to my contract expiring but who knows - anyway it sorted

 

thanks again

Gandalf
Community Gaffer
Community Gaffer
Posts: 25,912
Thanks: 9,535
Fixes: 1,512
Registered: ‎21-04-2017

Re: Can’t make any changes to account as order is being processed

No problem @Saltboxer, I'm glad to see we've fixed the issue. 

Let us know if you have further issues or there's anything else you'd need help with.

If this post resolved your issue please click the 'This fixed my problem' button.
From 31st October 2022, I no longer have a regular presence here as I've moved on to a new role within Plusnet.

 Anoush Mortazavi
 Plusnet