Can't make a payment

[#1]

Hi,
I have just joined Plusnet from TalkTalk but am already having problems
For some reason the first direct debit payment wasn't taken, due Monday, today I got a message to say I needed to pay so I tried, but because I have an active DD set up the system will not allow me to pay by debit card.
The Customer Support phone line is out of order so I can't make a payment at all. What am I supposed to do?

[#2]

Wait for a rep to arrive in the morning - assuming they can get through the snow.

[#3]

Hi bbsgirl,
because the payment is in the process of being collected so will either be paid or fail. If it does fail then we can process a card payment instead.
Jojo