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Can't make a payment

bbsgirl
Newbie
Posts: 1
Registered: 01-12-2010

Can't make a payment

Hi,
I have just joined Plusnet from TalkTalk but am already having problems Angry
For some reason the first direct debit payment wasn't taken, due Monday, today I got a message to say I needed to pay so I tried, but because I have an active DD set up the system will not allow me to pay by debit card.
The Customer Support phone line is out of order so I can't make a payment at all. What am I supposed to do?Huh
2 REPLIES
Community Veteran
Posts: 38,299
Thanks: 968
Fixes: 57
Registered: 15-06-2007

Re: Can't make a payment

Wait for a rep to arrive in the morning - assuming they can get through the snow.
jojopillo
Grafter
Posts: 9,786
Registered: 16-06-2010

Re: Can't make a payment

Hi bbsgirl,
because the payment is in the process of being collected so will either be paid or fail. If it does fail then we can process a card payment instead.
Jojo Smiley