Can't look at renewal offers due to "phone order in progress"
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- Re: Can't look at renewal offers due to "phone ord...
28-10-2024 5:56 PM
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My contract is due for renewal in January and I recently received an email about renewal offers. When I sign in to my account though there's this message at the top of my account page.
An error has occurred
Fixed! Go to the fix.
Re: Can't look at renewal offers due to "phone order in progress"
28-10-2024 5:59 PM
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You will need a staff member to sort this - the (supposedly) automatic method of clearing this message on completion of account changes is totally broken - or it could be BT's B2B system at fault. Or you could try ringing customer Support, which may be your best bet.
Re: Can't look at renewal offers due to "phone order in progress"
28-10-2024 6:05 PM - edited 28-10-2024 6:06 PM
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If you're looking to continue with a phone service you may need to phone anyway. You can renew "as is" but not upgrade. The phone service will be withdrawn by the end of 2025.
Brian
Edit : Try PlusNet Customer Options Team on 0800 013 2632
28-10-2024 7:45 PM
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Hi @Phantom1874. I can see that there are some call features that are currently stuck on your account. I have raised a task for this to be sorted. Please allow 24 hours for this to be actioned. After that, everything should be back as it should be back as it should be.
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