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Can't login to the Member Centre

kipperash
Dabbler
Posts: 13
Registered: 26-03-2013

Can't login to the Member Centre

Anybody else having trouble?
My login details are 100% correct, but I just cannot login!
Is there some kind of maintenance going on and interfering?
16 REPLIES
Community Veteran
Posts: 5,472
Thanks: 292
Fixes: 4
Registered: 11-08-2007

Re: Can't login to the Member Centre

Me too !
I've just tried five times with the correct username and password and got -
Quote
Invalid username or password. Please try again.

I did check, but couldn't see any scheduled maintenance of the Member Centre.
Community Veteran
Posts: 5,472
Thanks: 292
Fixes: 4
Registered: 11-08-2007

Re: Can't login to the Member Centre

It's working again now !  Shocked  Roll eyes
kipperash
Dabbler
Posts: 13
Registered: 26-03-2013

Re: Can't login to the Member Centre

So it is! Smiley
Community Gaffer
Community Gaffer
Posts: 13,407
Thanks: 1,177
Fixes: 91
Registered: 04-04-2007

Re: Can't login to the Member Centre

Looks like there was a problem this morning with a couple of our back end portal servers. It will have stopped you logging into the portal (and would have stopped support staff logging into our internal CRM systems). It wasn't planned but should be fixed now.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

kamalaggi
Dabbler
Posts: 24
Registered: 19-03-2013

Re: Can't login to the Member Centre

Looks like it's down again. I'm unable to login
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: Can't login to the Member Centre

Really sorry about this.
We're having a few problems with our internal systems which is having an impact on our Website/Member Centre. We're having this investigated as we speak.
Please bear with us whilst we get things sorted out for you.
Chris Pettitt
Cloud Environments Engineer
MsDizzie
Grafter
Posts: 132
Registered: 21-11-2012

Re: Can't login to the Member Centre

Same here... and the guys will probably be starting their Easter holidays too  Undecided
Oooops sorry Chris Pettitt  Roll eyes
creamola
Grafter
Posts: 51
Registered: 28-10-2007

Re: Can't login to the Member Centre

It is still running like a dog this morning. Took me 3 mins to log in and now each page takes about 90 secs to download and render.
If there is a known problem, that should be showing up here: http://www.plus.net/supportpages.html?a=2&support_action=messages&ispservice_id=portal - shouldn't it?
Community Veteran
Posts: 1,616
Thanks: 22
Registered: 29-06-2010

Re: Can't login to the Member Centre

Slow as a slow thing in a being very slow competition here. Other sites whizzing along at full pelt.
creamola
Grafter
Posts: 51
Registered: 28-10-2007

Re: Can't login to the Member Centre

Actually, it's not just slow. I tried to use the Broadband Problem Checker and it says:
"There's been a problem
Please try using the Broadband Troubleshooter again in a short while. If you continue to have problems please contact our Support Team for help"
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: Can't login to the Member Centre

Hi all,
We're aware that the Member Centre and some parts of are website are very slow. Our engineers are currently working on this issue. I'm really sorry if this is causing you any problems.
Please try again in an hour or so. I'll post back here once we have resolved the issue.
Chris Pettitt
Cloud Environments Engineer
creamola
Grafter
Posts: 51
Registered: 28-10-2007

Re: Can't login to the Member Centre

Chris - really appreciate your response - but if you are aware that there is a problem, for an ITIL outfit like you, that should be showing on the Service Status page shouldn't it?
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: Can't login to the Member Centre

No problem at all.
We're getting a Service Status updated as we speak, sorry for the delay with that. You should still be able to get access to your Member Centre in the meantime, albeit slower than normal.
Sorry about this.
Chris Pettitt
Cloud Environments Engineer
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: Can't login to the Member Centre

Service Status now up <a href="http://usertools.plus.net/status/archive/1364554315.htm">here</a>.
Chris Pettitt
Cloud Environments Engineer