I've just joined Plusnet and whenever I try and log in to my account, I just get a blank screen (screenshot attached). From there, I can't do anything but try and login again. It's an endless cycle. I've tried logging in from different place (direct from Google, via the community site) to no avail. Anyone had this happen before or got any advice?
Interesting, @eskimobob - I get the same 'error' on my iPad FF browser. Wonder if it is Apple-related, as it doesn't cause issues on Windows or Linux for me.
BTW, I tried both the iPad and Desktop sites, with this result, on the iPad.
Which makes me think it’s an issue with my account rather than how I’m accessing it. Not that that makes sense - no error messages, just a blank screen.
But it didn’t work on my Windows machine or @Colin_thames’s, which negates the whole Apple device argument somewhat. My broadband switched to Plusnet on the 22nd, so 8 days ago.
Just resolved my login problems. I’d been using the wrong password from my password keeper. As the page hashes out the password I hadn’t spotted it. Just logged in from my iPhone. The first time I got the blank screen issue. The second time with the right password it worked fine. It seems that the website doesn’t give any error message if you use the wrong password. Check you’re using the right username and password. Or maybe try doing a password reset and see if that works. Good luck.
@eskimobob wrote: But it didn’t work on my Windows machine or @Colin_thames’s, which negates the whole Apple device argument somewhat. My broadband switched to Plusnet on the 22nd, so 8 days ago.
See @colin_thames reply above for his remedy/explanation, which may be a different error to yours, but it is interesting that I get the error on my iPad - and I have just checked that my saved password is correct.
That’s weird. Other than this being a mistyped username (it’s in your joining email and is case sensitive) I’m stumped. Sorry. Try calling Plusnet. Not sure if they’re answering at the moment but they’re normally very helpful.
