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Can't log into my account

FIXED
Noor-Isolde
Hooked
Posts: 5
Registered: ‎23-06-2018

Can't log into my account

Hi, I've been trying to log into my account in the member centre but it wont let me, I know my username and password are right so I don't understand whats happening. Any advice/help would be greatly appreciated. 

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9 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 9,578
Thanks: 3,087
Fixes: 485
Registered: ‎21-04-2017

Re: Can't log into my account

Sorry to hear you're having problems logging into your account.

Do you experience the same problem using a different web browser to what you normally use?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Noor-Isolde
Hooked
Posts: 5
Registered: ‎23-06-2018

Re: Can't log into my account

Yes the same thing happens when I use google chrome or firefox.

Plusnet Help Team
Plusnet Help Team
Posts: 9,578
Thanks: 3,087
Fixes: 485
Registered: ‎21-04-2017

Re: Can't log into my account

That's odd, is the username you're using the one you've provided in your forum profile?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Noor-Isolde
Hooked
Posts: 5
Registered: ‎23-06-2018

Re: Can't log into my account

fxxxx@xxxxxx.plus.com

Moderator's note by Adie (Dvorak) obfuscated the email address

Plusnet Help Team
Plusnet Help Team
Posts: 9,578
Thanks: 3,087
Fixes: 485
Registered: ‎21-04-2017

Re: Can't log into my account

You wouldn't login to your account using your full email address.

Any emails we've sent you should have your username at the top.

(P.S. I'd recommend editing your post to remove your email from a public forum)

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Noor-Isolde
Hooked
Posts: 5
Registered: ‎23-06-2018

Re: Can't log into my account

Well then I have forgotten my User name. Which means I can't log in to get it.

Plusnet Help Team
Plusnet Help Team
Posts: 13,644
Thanks: 262
Fixes: 76
Registered: ‎27-04-2007

Re: Can't log into my account

I think a phone call would be the quickest way to get the username to you following a few account security checks. 

 

I've just tried calling but no one picked up. Please let me know if there's a good time for me to call you before 7.30pm today. 

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 Adam Walker
 Plusnet Help Team
Noor-Isolde
Hooked
Posts: 5
Registered: ‎23-06-2018

Re: Can't log into my account

I'm not home until about 6pm. Any time after that should be fine.

Plusnet Help Team
Plusnet Help Team
Posts: 13,644
Thanks: 262
Fixes: 76
Registered: ‎27-04-2007

Re: Can't log into my account

Fix

OK, no problem. I'll speak to you later Smiley - Adam 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team