Can't log in to pay my bill.
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Can't log in to pay my bill.
15-03-2021 3:42 PM
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I have been attempting to pay my broadband bill this afternoon but every time I attempt to log in to the website, I am met with a connection timeout issue.
Could you please look into this matter so that I may resolve my bill?
Thank you.
Re: Can't log in to pay my bill.
15-03-2021 4:51 PM - edited 15-03-2021 4:55 PM
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@Jared26 Welcome to the forum.
It appears that this problem is recognised and has been in the process of being fixed for the past 11 months! https://community.plus.net/t5/My-Account-Billing/Farcical-Plusnet-procedure-following-missed-payment...
Moderator and Customer
If this helped - select the Thumb
If it fixed it, help others - select 'This Fixed My Problem'
Re: Can't log in to pay my bill.
16-03-2021 10:42 AM
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The linked problem seems to be the exact same one I am having. Not sure whether it's the same as Jared's or not, as I wouldn't describe mine as a "timeout". It's made clear that access is blocked. But the circumstances and net result are the same: one failed payment, and sanctions applied instantly. The link in the failed payment notification email doesn't work, and you can't navigate to your account manually to sort it out!
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