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Can't log in to my +net account

ISPsyunogood
Dabbler
Posts: 15
Registered: ‎19-11-2011

Can't log in to my +net account

I am entering my correct name and correct password, I've tried many times, and got the email reminder to double check.  I can't log in though, I want to check my usage.
How can I get a new password or otherwise get this sorted to log in?
4 REPLIES 4
Oldjim
Resting Legend
Posts: 38,460
Thanks: 787
Fixes: 63
Registered: ‎15-06-2007

Re: Can't log in to my +net account

Phone 0800 432 0200 or 0345 140 0200
Pettitto
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 6,346
Fixes: 5
Registered: ‎26-11-2011

Re: Can't log in to my +net account

Hi ISPsyunogood,
Have you tried deleting your cookies within your Web Browser? as this can sometimes cause a few problems logging into the Member Centre.
msssltd
Grafter
Posts: 77
Registered: ‎28-06-2007

Re: Can't log in to my +net account

Quote
and got the email reminder to double check.

If you are receiving e-mails from PN, following the the password recovery procedure is the quickest way to verify you are using the right password.  You need to make sure your browser is accepting cookies too.
orbrey
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 10,540
Registered: ‎18-07-2007

Re: Can't log in to my +net account

Hi there,
Hope that got things sorted for you, please let us know if not and we'll get investigating.