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Can't find a ticket plus.net are adding to & can't close the 3 open tickets

udoh13
Dabbler
Posts: 22
Registered: ‎06-03-2011

Can't find a ticket plus.net are adding to & can't close the 3 open tickets

Hi,
There are 3 tickets open on my account, and plus.net are adding to a ticket I am unable to view 40215655, I need to access this ticket, as it discusses a house move in place, but I can't access it, could this because of the 3 open tickets?
Can you help.
udoh
7 REPLIES
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: ‎18-07-2007

Re: Can't find a ticket plus.net are adding to & can't close the 3 open tickets

Hi there,
I've just had a look and from what I can see there was a fourth open ticket on there created by the system. I've closed that one for you, so you should now be able to see the fault ticket - please let us know if not.
I'll get this investigated as well, it's not good at all to have tickets that can't be seen by the customer. Thanks for the heads up.
udoh13
Dabbler
Posts: 22
Registered: ‎06-03-2011

Re: Can't find a ticket plus.net are adding to & can't close the 3 open tickets

Thanks, but I still can't see ticket 40215655 on the system.
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: ‎18-07-2007

Re: Can't find a ticket plus.net are adding to & can't close the 3 open tickets

I've closed a couple more but there's still 4 tickets open I'm afraid, and I can't close those - one is to track the house move, two are open due to the fault you currently have and the fourth was raised by yourself for a fault a few weeks back. That one is the oldest though and should time out shortly, and it's not preventing you from seeing the above ticket any more.
Hope that helps,
udoh13
Dabbler
Posts: 22
Registered: ‎06-03-2011

Re: Can't find a ticket plus.net are adding to & can't close the 3 open tickets

Success. I can now see the ticket.
Thanks.
Community Veteran
Posts: 1,125
Thanks: 5
Registered: ‎14-08-2007

Re: Can't find a ticket plus.net are adding to & can't close the 3 open tickets

I've had similar problems with the ticket system recently. Can I suggest the system is modified to:
1 - show ALL open tickets.
2 Only limit user creation of tickets when there are three open WHICH THE USER CAN CLOSE THEMSELVES.
Otherwise you'll just get people like me posting questions in the forums, which should really go on tickets.
udoh13
Dabbler
Posts: 22
Registered: ‎06-03-2011

Re: Can't find a ticket plus.net are adding to & can't close the 3 open tickets

Hi,
Back again, after the outage problem the other day, I now have 3 tickets on my account and I can't close any of then.
Can you please close 40501012 & 41249779
Thanks
udoh13
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: ‎18-07-2007

Re: Can't find a ticket plus.net are adding to & can't close the 3 open tickets

Hi there,
One of those had closed already, I've closed the last one for you though. I'm only seeing one ticket open on the account at the moment.