Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
Can't find a ticket plus.net are adding to & can't close the 3 open tickets
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Re: Can't find a ticket plus.net are adding to & c...
Can't find a ticket plus.net are adding to & can't close the 3 open tickets
09-03-2011 10:43 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi,
There are 3 tickets open on my account, and plus.net are adding to a ticket I am unable to view 40215655, I need to access this ticket, as it discusses a house move in place, but I can't access it, could this because of the 3 open tickets?
Can you help.
udoh
There are 3 tickets open on my account, and plus.net are adding to a ticket I am unable to view 40215655, I need to access this ticket, as it discusses a house move in place, but I can't access it, could this because of the 3 open tickets?
Can you help.
udoh
Message 1 of 8
(1,698 Views)
7 REPLIES 7
Re: Can't find a ticket plus.net are adding to & can't close the 3 open tickets
09-03-2011 11:36 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi there,
I've just had a look and from what I can see there was a fourth open ticket on there created by the system. I've closed that one for you, so you should now be able to see the fault ticket - please let us know if not.
I'll get this investigated as well, it's not good at all to have tickets that can't be seen by the customer. Thanks for the heads up.
I've just had a look and from what I can see there was a fourth open ticket on there created by the system. I've closed that one for you, so you should now be able to see the fault ticket - please let us know if not.
I'll get this investigated as well, it's not good at all to have tickets that can't be seen by the customer. Thanks for the heads up.
Message 2 of 8
(793 Views)
Re: Can't find a ticket plus.net are adding to & can't close the 3 open tickets
09-03-2011 11:45 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks, but I still can't see ticket 40215655 on the system.
Message 3 of 8
(793 Views)
Re: Can't find a ticket plus.net are adding to & can't close the 3 open tickets
09-03-2011 11:55 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I've closed a couple more but there's still 4 tickets open I'm afraid, and I can't close those - one is to track the house move, two are open due to the fault you currently have and the fourth was raised by yourself for a fault a few weeks back. That one is the oldest though and should time out shortly, and it's not preventing you from seeing the above ticket any more.
Hope that helps,
Hope that helps,
Message 4 of 8
(793 Views)
Re: Can't find a ticket plus.net are adding to & can't close the 3 open tickets
09-03-2011 12:25 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Success. I can now see the ticket.
Thanks.
Thanks.
Message 5 of 8
(793 Views)
Re: Can't find a ticket plus.net are adding to & can't close the 3 open tickets
09-03-2011 7:54 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I've had similar problems with the ticket system recently. Can I suggest the system is modified to:
1 - show ALL open tickets.
2 Only limit user creation of tickets when there are three open WHICH THE USER CAN CLOSE THEMSELVES.
Otherwise you'll just get people like me posting questions in the forums, which should really go on tickets.
1 - show ALL open tickets.
2 Only limit user creation of tickets when there are three open WHICH THE USER CAN CLOSE THEMSELVES.
Otherwise you'll just get people like me posting questions in the forums, which should really go on tickets.
Message 6 of 8
(793 Views)
Re: Can't find a ticket plus.net are adding to & can't close the 3 open tickets
02-04-2011 9:26 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi,
Back again, after the outage problem the other day, I now have 3 tickets on my account and I can't close any of then.
Can you please close 40501012 & 41249779
Thanks
udoh13
Back again, after the outage problem the other day, I now have 3 tickets on my account and I can't close any of then.
Can you please close 40501012 & 41249779
Thanks
udoh13
Message 7 of 8
(793 Views)
Re: Can't find a ticket plus.net are adding to & can't close the 3 open tickets
04-04-2011 1:20 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi there,
One of those had closed already, I've closed the last one for you though. I'm only seeing one ticket open on the account at the moment.
One of those had closed already, I've closed the last one for you though. I'm only seeing one ticket open on the account at the moment.
Message 8 of 8
(793 Views)
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Re: Can't find a ticket plus.net are adding to & c...