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Can't download bill on mobile

goldenfibre
Pro
Posts: 3,026
Thanks: 135
Fixes: 7
Registered: ‎01-06-2010

Can't download bill on mobile

That's getting a joke now as my mobile cannot download latest bill with error 'Cannot display PDF ($STANDARD is of invalid format) as my mobile do have app of PDF by default. Use to work before not anymore? What going on?

 

My mobile is on firefox 68.2.1 on Android 9

 

Screenshot_20191122-154245_Firefox.jpg

4 REPLIES 4
goldenfibre
Pro
Posts: 3,026
Thanks: 135
Fixes: 7
Registered: ‎01-06-2010

Re: Can't download bill on mobile

Updated:

 

Got email from @Gandalf as he will sort out my incorrect billing with discount £17.48 haven't been applied in my today's bill.

Plusnet Help Team
Plusnet Help Team
Posts: 15,097
Thanks: 4,657
Fixes: 779
Registered: ‎21-04-2017

Re: Can't download bill on mobile

Hi @goldenfibre I'm sorry to see you're unable to view your bill. Do you have another device you can try? Just to clarify though, the discount has been applied, but it's added to the credit. I've explained this in more detail on the ticket. I'll pick this back up next week as I'm about to leave the office now.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
goldenfibre
Pro
Posts: 3,026
Thanks: 135
Fixes: 7
Registered: ‎01-06-2010

Re: Can't download bill on mobile

@Gandalf Thanks for reply back to my ticket but still don't understand why it still showed pending for 12 months contract for the last two months now. Hopefully it should resolved by December 22nd.

Plusnet Help Team
Plusnet Help Team
Posts: 582
Thanks: 110
Fixes: 32
Registered: ‎24-04-2017

Re: Can't download bill on mobile

Hi @goldenfibre, thanks for getting back to us. We're aware of a small handful of customers at the moment who's arranged contracts are stuck in place. I've added your example to the ongoing incident and once resolve the contract would apply as normal from the date initially intended. In the meantime, if you notice anything wrong with your monthly amounts then please do let us know and we'll happily get this corrected for you. Apologies for any inconvenience.

 Ben Devine
 Plusnet Help Team