Can't contact anyone about contract renewal
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Can't contact anyone about contract renewal
04-04-2020 2:51 PM
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Re: Can't contact anyone about contract renewal
04-04-2020 3:57 PM
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Moderators Note
This topic has been moved from Fibre to My Account/ Billing
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Re: Can't contact anyone about contract renewal
05-04-2020 10:14 AM
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Re: Can't contact anyone about contract renewal
06-04-2020 3:12 PM
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Re: Can't contact anyone about contract renewal
08-04-2020 1:06 PM
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Hi @MW45, sorry for the delayed response.
We are working hard to keep as many of our customers connected to their services as possible during this pandemic. Therefore our first and most immediate priority is to ensure customers that have no broadband or phone service at all are dealt with as best and as soon as possible. With this in mind and so we can ensure we are prioritising these potentially vulnerable customers.
You would need to contact the Customer Options team who are contactable directly on 0800 013 2632 and they are open between the following hours:
Monday - Friday: 09:00 - 18:00
Saturday: 09:00 - 18:00
Sunday: 09:00 - 18:00
Alternatively, we can organise a call back from the Customer Options team. Please send me your preferred contact number via a private message and I will be happy to organise it for you.
Thank you for your patience.
Re: Can't contact anyone about contract renewal
08-04-2020 5:43 PM
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