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Can't contact Billing enquiries

Bloggs
Newbie
Posts: 1
Registered: ‎23-04-2020

Can't contact Billing enquiries

Dear friends,

I have been unsuccessfully trying to contact Billing for a month and finally find this forum.  I have three issues:

1 - an exorbitant bill for last month

2.  Change isn service to unlimited mobile also resulted in the 100 minute mobile continuing and my international 300 being removed.  I am concerned that I will be charged unfairly for thir mistake 

3.  Service has becomne very unreliable with frequent drop outs

If we can't ring or email them what do we do?

Thanks in advance for any advice

1 REPLY 1
Cecilthe3rd
Plusnet Help Team
Plusnet Help Team
Posts: 17
Thanks: 6
Registered: ‎09-03-2020

Re: Can't contact Billing enquiries

Hi @Bloggs,

 

Sorry to hear your having issues.

 

This is being looked into and we will in contact shortly with an update.

 

Many thanks.

 

- Thomas

 Tom Haigh
 Plusnet Help Team