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Can't connect to plus.net to pay bill.... Kick NOC up the backside.

skyraker
Hooked
Posts: 5
Registered: ‎14-05-2020

Can't connect to plus.net to pay bill.... Kick NOC up the backside.

Ladies,

 

My bill was generated 8th May however I had been billed for international calls although I have the 300 min int add on. This was rectified over the phone and my account credited. I also requested a payment date of the 15th which was agreed upon.

 

Couple of things, reminder emails state services could be restricted 10 days after invoice date if not paid, however my services to random connections became restricted 3 days after invoice date.

 

I was advised to wait a couple of days before making payment so the billing error can be rectified. Two days later certain domains become unreachable, however the domain I really need to connect to (plus.net) is unreachable (again)... Here is the traceroute.

 

 

Tracing route to plus.net [212.159.9.2]
over a maximum of 30 hops:

1 5 ms 2 ms 2 ms dsldevice.lan [192.168.1.254]
2 11 ms 10 ms 10 ms 254.core.plus.net [195.166.130.254]
3 portal.plus.net [212.159.9.2] reports: Destination protocol unreachable.

Trace complete.

 

I work 3rd line NOC support and would be out of a job if this wasn't sorted for months on end.

 

Please remove my account restrictions so I can pay my bill... and if there are late charges please remove them. This is basic stuff fellas.... FWIW if you need help sorting your routing out then give me a call..... Glad to help.

 

Kind regards

 

Des.

4 REPLIES 4
skyraker
Hooked
Posts: 5
Registered: ‎14-05-2020

Re: Can't connect to plus.net to pay bill.... Kick NOC up the backside.

Also can you give me my OGEA number please.

 

Cheers.

 

skyraker
Hooked
Posts: 5
Registered: ‎14-05-2020

Re: Can't connect to plus.net to pay bill.... Kick NOC up the backside.

Hello?

 

I don't have a landline phone atm (It died), can't connect to plus.net.

 

Anyone out there? Anyone? Anyone? Bueller?

 

 

Gandalf
Community Gaffer
Community Gaffer
Posts: 25,909
Thanks: 9,535
Fixes: 1,512
Registered: ‎21-04-2017

Re: Can't connect to plus.net to pay bill.... Kick NOC up the backside.

Thanks for getting in touch @skyraker and apologies for the late response.

I've removed the interruption from your account now. I've also added the OGEA (Openreach) number for your broadband in this ticket: https://www.plus.net/wizard/?p=view_question&id=201672408

Let us know if you have further issues.

If this post resolved your issue please click the 'This fixed my problem' button.
From 31st October 2022, I no longer have a regular presence here as I've moved on to a new role within Plusnet.

 Anoush Mortazavi
 Plusnet
skyraker
Hooked
Posts: 5
Registered: ‎14-05-2020

Re: Can't connect to plus.net to pay bill.... Kick NOC up the backside.

Thanks for the reply, I sorted it myself by going through my VPN.... that said, this happens every month so give your 3rd line team a kick up the [-Censored-].

 

Kind regards