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Can't change product

FIXED
superl99
Newbie
Posts: 5
Thanks: 1
Registered: ‎27-04-2018

Can't change product

I received the notification of price changes back in February and logged into my account to review my options. It gave me an error message saying I couldn't change my products becuase I already had a product change in progress. This seemed odd, since I haven't tried changing my products for probably years now. I assumed it was a glitch, but it's still showing up months later. How can this be fixed?

3 REPLIES 3
Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 24,104
Thanks: 8,709
Fixes: 1,407
Registered: ‎21-04-2017

Re: Can't change product

Fix

Hi there,

I'm really sorry for the issues with your account that's stopping you from renewing. 

From what I can see the product change to fibre is stuck even though the upgrade had gone through with our suppliers. I've pushed that through our end now so you should be able to review your products. 

Let me know how it goes. 

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
superl99
Newbie
Posts: 5
Thanks: 1
Registered: ‎27-04-2018

Re: Can't change product

Perfect, thank you!

Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 24,104
Thanks: 8,709
Fixes: 1,407
Registered: ‎21-04-2017

Re: Can't change product

No problem! Let me know if there's anything else you'd need help with.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team