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Can't access website to pay bill

reegy
Newbie
Posts: 1
Registered: ‎15-04-2020

Can't access website to pay bill

‎15-04-2020 8:11 PM - edited ‎15-04-2020 8:11 PM

Got an email today to say my payment failed but when I try to access the site so I can pay my bill it won't load. Same thing happens when loading the restrictions redirect page. This has been a problem for a while now but I usually switch to mobile data to bypass the restrictions and pay the bill, but I am out data so can't do it this time.
Any help would be greatly appreciated.
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Mads
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,873
Fixes: 79
Registered: ‎06-08-2018

Re: Can't access website to pay bill

‎16-04-2020 9:41 AM

Hello @reegy, 

Thanks for reaching out to us here. 

I'm sorry you've had some trouble with making payment over the website. I've now removed the erroneous restrictions from the account - you should be able to make payment online now. If not please call our Customer Support team on 0800 432 0200. 

 

Thanks. 

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