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Can't access my account??

FIXED
alexemmaburns
Rising Star
Posts: 197
Thanks: 5
Fixes: 1
Registered: 16-02-2016

Can't access my account??

I come online today to check my final bill to see how much it is and when it is due to come out of my bank as I moved over to virgin (best move I ever made), my accounts not supposed to be closed down until the 16th yet it says my alias has been deleted today so now I have no idea how much my final bill is or when it's due.

12 REPLIES
alexemmaburns
Rising Star
Posts: 197
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Registered: 16-02-2016

Re: Can't access my account??

Any member of staff able to help me out please?

alexemmaburns
Rising Star
Posts: 197
Thanks: 5
Fixes: 1
Registered: 16-02-2016

Re: Can't access my account??

Fix

I think if I can't get an answer here I shall cancel the direct debit and await a letter telling me how much the bill is and when it's due to come out of my bank account.  I can see a member of staff has been on since I opened this thread but can't understand why I have had no reply from an active staff member.

teamdsr
Newbie
Posts: 3
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Registered: 15-09-2016

Re: Can't access my account??

That plan worked for me although I think I cancelled the DD by accident.

alexemmaburns
Rising Star
Posts: 197
Thanks: 5
Fixes: 1
Registered: 16-02-2016

Re: Can't access my account??

Just cancelled it, don't see the need good DD so will await a bill coming through then pay it :-)

alexemmaburns
Rising Star
Posts: 197
Thanks: 5
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Registered: 16-02-2016

Re: Can't access my account??

Still no reply from a staff member yet I have seen @HarryB and @Anoush on these forums answering other posts, is it because I gave left this awful company you feel the need to ignore posts? Surely when it comes to needing money for the business posts shouldn't be getting ignored?  I had a terrible service as a customer the past year and even now it continues after I have left.

Plusnet Staff
Plusnet Staff
Posts: 2,144
Thanks: 372
Fixes: 116
Registered: 22-08-2015

Re: Can't access my account??

I'm sorry you haven't had a response yet. I've sent you an email from your account, explaining the situation. In short, there aren't any further charges for you to pay as you have paid the cessation fee.

I hope this clears things up and I wish you all the best with your new provider.

From when I joined the Plusnet Help Team in May 2017 my main Community account is @Gandalf.
If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Staff
alexemmaburns
Rising Star
Posts: 197
Thanks: 5
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Registered: 16-02-2016

Re: Can't access my account??

Hi @Anoush thankyou for getting back to me can I ask what email address? I just tried to log into my plusnet one but that's been removed now also.

Plusnet Staff
Plusnet Staff
Posts: 2,144
Thanks: 372
Fixes: 116
Registered: 22-08-2015

Re: Can't access my account??

Thanks for getting back to me. I've just realised that you wouldn't be able to receive emails to your email address we have stored on your account.

Are you available for me to give you a quick phone call to explain? I tried calling the mobile number we have on your account.

From when I joined the Plusnet Help Team in May 2017 my main Community account is @Gandalf.
If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Staff
alexemmaburns
Rising Star
Posts: 197
Thanks: 5
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Registered: 16-02-2016

Re: Can't access my account??

I sent you a private message, sorry for the delay and thanks for getting back to me.

Plusnet Staff
Plusnet Staff
Posts: 2,144
Thanks: 372
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Registered: 22-08-2015

Re: Can't access my account??

Thanks for your PM. I would be unable to amend the contact email address on your account, however we have temporarily restored your Member Centre access.

Here's the ticket I left on your account with the explanation:

Ticket

From when I joined the Plusnet Help Team in May 2017 my main Community account is @Gandalf.
If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Staff
alexemmaburns
Rising Star
Posts: 197
Thanks: 5
Fixes: 1
Registered: 16-02-2016

Re: Can't access my account??

Thats brilliant thankyou, I understand now and have read the question, that member centre can be closed again now thanks again for your help with all this.

 

 

Plusnet Staff
Plusnet Staff
Posts: 2,144
Thanks: 372
Fixes: 116
Registered: 22-08-2015

Re: Can't access my account??

No problem, and thanks for letting me know. I'll make sure your member centre portal component is removed tomorrow.

I do wish you all the best with Virgin and I hope you choose to return to us in the future.

From when I joined the Plusnet Help Team in May 2017 my main Community account is @Gandalf.
If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Staff