Can't Make Part Payments
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Can't Make Part Payments
22-10-2018 12:05 PM
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Ok, so I signed up with the worst problems in actually getting my account activated and such which took way more than a month.
I registered an email address within Plusnet, yet, for love nor money, I couldn't access it. Hours upon hours of phone calls made to Plusnet customer service with everyone scratching their heads, saying that they had never seen this before, being passed pillar to post in getting the issue resolved, which never happened until today.
My password had been registered differently than what I had asked. Finally, I access my emails which tells me all the details of my bills, leaving TWO MONTHS worth outstanding.
I don't have that kind of money in one go, and when asking if I could make a part payment, this was refused and I was told to pay this in a lump sum.
I don't understand this considering the first person that I was talking to was more than willing to take a part payment over the phone today.
It seems as though staff are told different things, and different rules are made each day, with nobody really knowing what they're supposed to be doing. Has anyone else had this problem?
Re: Can't Make Part Payments
23-10-2018 5:10 PM
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Hi @EHarding7 ,
Thanks for your post.
At the moment, I'm unable to look into a payment plan as those 2 months bills haven't been produced as of yet due to some tweaks to one of our systems.
I'm going to personally keep an eye on your account and as soon as we can see the bills have generated I'll call you and we'll get this issue sorted out.
Re: Can't Make Part Payments
30-10-2018 9:46 PM
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I’m appalled that staff are able to get away with making up what they have said to a customer as opposed to the truth.
Re: Can't Make Part Payments
31-10-2018 2:13 PM
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Hello @EHarding7
I am sorry about the manner our colleague spoke to you on the phone. I have responded to your query via a ticket. You can view my response by Clicking Here
Should you need any further assistance, feel free to ask.
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