Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
Can someone sort out my billing problem once and for all
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Can someone sort out my billing problem once and f...
Can someone sort out my billing problem once and for all
13-08-2015 6:00 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I am a new fibre customer having been with plusnet for years. I signed up to fibre because you offered it for £5 a month for 6 months in your big advert on your site. I did 2 online chats each promising me you would honour this deal. But no. Now I find I have paid £14.99 by direct debit. What do I have to do to get the billing team to sort this out?
Message 1 of 2
(839 Views)
1 REPLY 1
Re: Can someone sort out my billing problem once and for all
14-08-2015 10:01 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi there,
The discounts were added after your last subscription payment went through, so they start in September for 6 months. They are definitely correct and in place from then.
The discounts were added after your last subscription payment went through, so they start in September for 6 months. They are definitely correct and in place from then.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
Message 2 of 2
(519 Views)
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Can someone sort out my billing problem once and f...