Can someone please respond to ticket 122679133 or 122932309?
FIXED- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Re: Can someone please respond to ticket 122679133...
19-04-2016 9:55 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi,
I'm not getting any response on either of these, can someone please take a look and get the matter resolved?
Thanks, Tony S
Fixed! Go to the fix.
Re: Can someone please respond to ticket 122679133 or 122932309?
19-04-2016 12:47 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Can someone please respond to ticket 122679133 or 122932309?
19-04-2016 4:38 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks. Fortunately I took the precaution of cancelling the Direct Debit mandate, but would prefer the issue was properly resolved. Let's see what happens.
Re: Can someone please respond to ticket 122679133 or 122932309?
19-04-2016 4:40 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Can someone please respond to ticket 122679133 or 122932309?
26-04-2016 8:59 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi,
Although I can see your update on the ticket it doesn't appear that anyone in accounts had taken any notice. I've just had an email from them chasing payment, and I now can't log in to the Member Centre, it just comes up with a page saying I need to make a payment.
Please get this resolved.
Plusnet won't be getting any money from me, luckily I had the foresight to cancel the direct debit in advance, a little bird told me that Plusnet would try in on in this way.
Re: Can someone please respond to ticket 122679133 or 122932309?
26-04-2016 11:41 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Can someone please respond to ticket 122679133 or 122932309?
30-04-2016 10:50 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Still receiving continual emails and texts chasing this alleged debt.
Re: Can someone please respond to ticket 122679133 or 122932309?
30-04-2016 11:35 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Given that this (or indeed any other account) is under review, why has a marker not been applied to the account to stop the automated systems harassing the customer? The danger of automated systems running out of control (as this system is) is that they'll take a situation to an undesirable level of esclation which becomes difficult to back track. Why is it so difficult to just silence the system on this account until an intelligent human can look at the issue?
The persistent harrassment does not instil confidence that the matter is under control (within billing) in the manner you have suggested. I do not doubt your confidence and belief that your actions lead you to, but the evidence is that billing have not got this fixed yet. May be they need a new billing system, but I do understand that these take many (5+?) years to implement!
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Can someone please respond to ticket 122679133 or 122932309?
02-05-2016 10:14 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
We don't have markers which automation can pick up on so we're reliant on a manual removal from the debt recovery process.
I've flagged the issue with this particular account to the head of the relevant department asking for it to be worked on as a matter of priority.
Re: Can someone please respond to ticket 122679133 or 122932309?
02-05-2016 10:42 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks. It's actually the texts that are more annoying because I use my mobile phone for urgent matters. I've configured my inbox to mark Plusnet emails as Read so they don't cause the same issue.
Re: Can someone please respond to ticket 122679133 or 122932309?
02-05-2016 10:49 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
https://portal.plus.net/my.html?action=view_details&s=0
If this post resolved your issue, please click the 'This fixed my problem' button
Re: Can someone please respond to ticket 122679133 or 122932309?
02-05-2016 11:21 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@aesmith wrote:
... and I now can't log in to the Member Centre, it just comes up with a page saying I need to make a payment.
Please get this resolved.
@Anoush Sometimes well intended but (in the context of what the customer has already advised) glib suggestions only serve to inflame situations. Tony cannot log into the user centre to act upon your (otherwise) logical suggestion. What's the difficulty in simply getting someone to promptly resolve this or marking the account for no further debt chasing?
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Can someone please respond to ticket 122679133 or 122932309?
02-05-2016 11:25 AM - edited 02-05-2016 11:28 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
(Edit)
Having re read the thread, I can see that he did mention it earlier that he's unable to login to the portal.
If this post resolved your issue, please click the 'This fixed my problem' button
Re: Can someone please respond to ticket 122679133 or 122932309?
02-05-2016 12:01 PM - edited 02-05-2016 12:02 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi Anoush,
I can in fact get into some Member Centre pages, but only ones that show billing, or open tickets. So although I can actually login, I can't get to contact details. I'm not sure changing or removing the number would help, during the long fault Plusnet continued to send texts to the wrong mobile number for months after we'd confirmed it was correct on my account, so I guess even if I was able to change or remove it might take a considerable time to come into effect.
The link that you gave takes me to a page with the following ..
We couldn't take a payment that's due on your account.
So that you can browse without restrictions it's best to make this payment as soon as you can.
Re: Can someone please respond to ticket 122679133 or 122932309?
02-05-2016 12:28 PM - edited 02-05-2016 12:28 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
If this post resolved your issue, please click the 'This fixed my problem' button
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Re: Can someone please respond to ticket 122679133...