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Can someone please close my Plusnet account?

FIXED
popups100
Newbie
Posts: 2
Registered: 3 weeks ago

Can someone please close my Plusnet account?

Hi

 

Can someone PLEASE close my Plusnet account?  Services migrated to TalkTalk on 02/01/2018 but account is still open and I'm getting emails/text messages re: direct debit/add debit card.  I've phoned and a ticket was raised but it's still open. 

 

Thanks.

3 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 5,152
Thanks: 1,165
Fixes: 254
Registered: 21-04-2017

Re: Can someone please close my Plusnet account?

Fix

Hi there. Welcome to the community forums.

 

Sorry to see we're still trying to bill you after moving your services to your new provider.

I've sorted this out for you now and sent you an e-mail to confirm.

 

Hope this helps. -Anoush

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Community Veteran
Posts: 26,535
Thanks: 776
Fixes: 9
Registered: 10-04-2007

Re: Can someone please close my Plusnet account?

In line with your previous self referral for breaking OFCOM rules which resulted in you being given a substantial fine, have you notified OFCOM that in spite of the assurances given you are still offending by billing people after they have left?

jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
popups100
Newbie
Posts: 2
Registered: 3 weeks ago

Re: Can someone please close my Plusnet account?

Thank you Anoush. Much appreciated! Smiley