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Can someone look at my reply in Ticket 75652610 ?

buttimer
Dabbler
Posts: 15
Registered: 11-07-2013

Can someone look at my reply in Ticket 75652610 ?

Sorry to have to use the forum again to get someone to look at my ticket !
6 REPLIES
Community Gaffer
Community Gaffer
Posts: 17,665
Thanks: 658
Fixes: 162
Registered: 05-04-2007

Re: Can someone look at my reply in Ticket 75652610 ?

I've replied, although it was just to reiterate what was already said in a previous reply.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
buttimer
Dabbler
Posts: 15
Registered: 11-07-2013

Re: Can someone look at my reply in Ticket 75652610 ?

Hello Chris,
    Please look at this ticket again where I have replied.
    As I communicated the original problem over the phone, I have restated it in my reply.
    I need SOMEBODY to check the tagging of my telephone line to ensure that the calls are NOT routed to 24Talk and accumulating a bill.  That is what they are saying - "It must be Plusnet's tagging that is wrong".  Please can I haved definitive evidence to quote to them ! 
    Alternatively, could you talk to 24Talk about them problem (same company now !!!!)
    Thanks,
          Doug
Community Gaffer
Community Gaffer
Posts: 17,665
Thanks: 658
Fixes: 162
Registered: 05-04-2007

Re: Can someone look at my reply in Ticket 75652610 ?

We are receiving your call data (Plusnet), you can see this under 'Recent Calls' on your phone control panel. Only 1 company can 'own' your phone line and therefore bill you for calls - the only exception is where someone uses CPS (Carrier Pre-Select). But as we're billing you for line rental & calls, this doesn't seem to be the case.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Community Gaffer
Community Gaffer
Posts: 17,665
Thanks: 658
Fixes: 162
Registered: 05-04-2007

Re: Can someone look at my reply in Ticket 75652610 ?

I'll get someone to look over your ticket and confirm shortly.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Community Gaffer
Community Gaffer
Posts: 17,665
Thanks: 658
Fixes: 162
Registered: 05-04-2007

Re: Can someone look at my reply in Ticket 75652610 ?

Right I'll update your ticket shortly.
We've found the issue and will be fixing this next week, sorry for the confusion.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
buttimer
Dabbler
Posts: 15
Registered: 11-07-2013

Re: Can someone look at my reply in Ticket 75652610 ?

Hi Chris,
Music to my ears !!!
24Talk DID mention CPS in one converstaion that I had with them.
I'll delay any contact with 24Talk until I hear from you.
However, I am owed some money for Sept / Oct calls charged to me by 24Talk (I am on unlimited with Plusnet so pay nothing)  How do I go about getting repayment from the 24Talk/Plusnet combination of companies ?
Thank you once again for understanding my problem
Best wishes,
      Doug