Can someone look at my reply in Ticket 75652610 ?

[#1]

Sorry to have to use the forum again to get someone to look at my ticket !

[#2]

I've replied, although it was just to reiterate what was already said in a previous reply.

[#3]

Hello Chris,
    Please look at this ticket again where I have replied.
    As I communicated the original problem over the phone, I have restated it in my reply.
    I need SOMEBODY to check the tagging of my telephone line to ensure that the calls are NOT routed to 24Talk and accumulating a bill.  That is what they are saying - "It must be Plusnet's tagging that is wrong".  Please can I haved definitive evidence to quote to them ! 
    Alternatively, could you talk to 24Talk about them problem (same company now !!!!)
    Thanks,
          Doug

[#4]

We are receiving your call data (Plusnet), you can see this under 'Recent Calls' on your phone control panel. Only 1 company can 'own' your phone line and therefore bill you for calls - the only exception is where someone uses CPS (Carrier Pre-Select). But as we're billing you for line rental & calls, this doesn't seem to be the case.

[#5]

I'll get someone to look over your ticket and confirm shortly.

[#6]

Right I'll update your ticket shortly.
We've found the issue and will be fixing this next week, sorry for the confusion.

[#7]

Hi Chris,
Music to my ears !!!
24Talk DID mention CPS in one converstaion that I had with them.
I'll delay any contact with 24Talk until I hear from you.
However, I am owed some money for Sept / Oct calls charged to me by 24Talk (I am on unlimited with Plusnet so pay nothing)  How do I go about getting repayment from the 24Talk/Plusnet combination of companies ?
Thank you once again for understanding my problem
Best wishes,
      Doug