Can someone from plusnet PLEASE answer my question?

[#1]

i submitted a question no 89990472 over a week ago and no reply
is anyone from plusnet listening?

[#2]

Hi malkmus13,
Apologies for the delay. The pool that ticket went to was for arrangement of a house move but this was not the nature of the ticket.
I've escalated this ticket back to you now. Again, apologies for any inconvenience caused.

[#3]

I have replied to this question.
Please look at the reply.
Regards