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Can somebdy tell me where.....

maisiesdad
Newbie
Posts: 5
Registered: 15-10-2012

Can somebdy tell me where.....

I can find out how long I have had my contract for and how long I signed up for? Does it show an earliest cancelltion date anywhere?
Thankd in advance  Smiley
10 REPLIES
kmilburn
Grafter
Posts: 902
Thanks: 2
Registered: 30-07-2007

Re: Can somebdy tell me where.....

Take a look here...  https://portal.plus.net/my.html?s=0&action=account_summary
Unless you're on Fibre,  you'll be on a 10 day notice period. The main thing to check is defferred items (.e.g  activation, router)  which haven't expired yet.
maisiesdad
Newbie
Posts: 5
Registered: 15-10-2012

Re: Can somebdy tell me where.....

Thanks for the reply, it say's deferred set up £25 on cancellation would I need to pay that? My service was activated 18/10/11.
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: Can somebdy tell me where.....

You would if you cancel the line but a move to another supplier via the migration route wouldn't
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maisiesdad
Newbie
Posts: 5
Registered: 15-10-2012

Re: Can somebdy tell me where.....

I have 2 charges showing on cancellation £25 deferred set up and £25 cessation charge now as I understood it the cessation would be charged if I didn't move my bb to another provider? I'm confused, I can't see anywhere where it states how long I need to have my contract for, I'm only 3 days off of a year, so if its only a year I want to change providers.
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: Can somebdy tell me where.....

After 3 days (or perhaps 4) the deferred setup will drop off.
When you signed up you were advised that taking deferred setup would take 12 months to drop off. As far as I know the only place that you would see this now is in the Terms and Conditions as there isn't anywhere that the drop off date is shown dynamically
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Re: Can somebdy tell me where.....

Hi,
Your deferred setup and hardware are due to be removed on the 17th.
That will just leave the cessation charge which will not apply if you move to another supplier.
maisiesdad
Newbie
Posts: 5
Registered: 15-10-2012

Re: Can somebdy tell me where.....

Brilliant, Thanks for the help everyone  Smiley
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: Can somebdy tell me where.....

Also just to clarify, once your deferred set up fee has been removed on the date James has stated, you will then move onto a 10 day rolling contract.
I do hope that you are looking to stay with us Smiley
Chris Pettitt
Cloud Environments Engineer
maisiesdad
Newbie
Posts: 5
Registered: 15-10-2012

Re: Can somebdy tell me where.....

Could you clarify how much notice I need to give? Thanks.
Community Veteran
Posts: 26,638
Thanks: 869
Fixes: 10
Registered: 10-04-2007

Re: Can somebdy tell me where.....

Quote from: Chris
you will then move onto a 10 day rolling contract.
jelv (a.k.a Spoon Whittler)
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