When my credit card registered with Plusnet expired maybe eight months ago I received the message "payment due ... not been able to take payment ...". I contacted Plusnet at the time and updated my card details, thus resolving the payment issue. However, since that time I have the identical problem to @tomvdv, with the same error message and find myself unable to log in to my Plusnet account. Plusnet Helpdesk have tried to get this resolved twice, both times resetting my password but this does not fix the problem. I have now reported this a third time to the Help Desk, and somehow expect the very same 'reset the password' solution to be proposed. Plusnet also expect me to update their ticket - guess what, can't be done if I can't log into my account ! I'm hoping someone at Plusnet who understands the problem (and doesn't just use a crib sheet to respond) will get this resolved. My username is colinh Thanks.
