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Can Plusnet Close My Account?

Steve
Seasoned Pro
Posts: 6,818
Thanks: 315
Registered: ‎13-07-2009

Can Plusnet Close My Account?

I have now moved to TalkTalk LLU as of yesterday, How long is it till my account gets closed as its still open? Also I paid for BB and house phone with Plusnet And Ive only used 5 days of it, When can I expect a refund?
If life gives you lemons, make lemonade.
6 REPLIES
Community Veteran
Posts: 2,106
Registered: ‎06-02-2008

Re: Can Plusnet Close My Account?

Hi Steve M
You will need to call our Customer Options Team on 0845 140 6002 Monday - Friday 9am - 5pm to arrange the cancellation of your account.
Steve
Seasoned Pro
Posts: 6,818
Thanks: 315
Registered: ‎13-07-2009

Re: Can Plusnet Close My Account?

Hi Ben,
              Just rang them and got the nice chap to close my account as of today, And should get a refund in the next 10days.
If life gives you lemons, make lemonade.
Steve
Seasoned Pro
Posts: 6,818
Thanks: 315
Registered: ‎13-07-2009

Re: Can Plusnet Close My Account?

Just got an email now saying Im being charged £19.95 for cancelling my service, Why?
This is from a Question on my account can someone tell me what this means?
Dear Mr ********
Internal
Please remove outstanding balance of £19.56 Error. EU LLU transfered
Kind regards,
If life gives you lemons, make lemonade.
Community Gaffer
Community Gaffer
Posts: 17,680
Thanks: 665
Fixes: 166
Registered: ‎05-04-2007

Re: Can Plusnet Close My Account?

I suspect that's an internal ticket being sent to someone here to remove any outstanding balance on your account so you don't get charged it. Let me go and check.
*edit* Yes, that's exactly what it is. When the account was actually set to be cancelled, the agent made an error doing this and it's created an invoice for the amount shown. This invoice will be removed so you won't be charged it and your account is set to close with us on the 23rd July.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Steve
Seasoned Pro
Posts: 6,818
Thanks: 315
Registered: ‎13-07-2009

Re: Can Plusnet Close My Account?

Ok Chris yes its an internal question.  * Edit* I see thanks for that chris, Phew!! So how does my refund work, I paid for service on the 7th this month but my accounts not closing till the 23rd so when does the refund kick in, From the 12th when i moved or the 23rd?
If life gives you lemons, make lemonade.
Steve
Seasoned Pro
Posts: 6,818
Thanks: 315
Registered: ‎13-07-2009

Re: Can Plusnet Close My Account?

Chris Ive sent you a pm Smiley
If life gives you lemons, make lemonade.