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Can I upgrade to fibre at a new customer price?

Hooked
Posts: 6
Registered: ‎03-03-2019

Can I upgrade to fibre at a new customer price?

I'm still on ADSL at £20 per month, but would like to upgrade to 36 Mb fibre, which is available at £22.99 per month for new customers, but is a hefty £35.98 for existing customers.

My current contract runs out in September 2020, and through my Plusnet control panel I do have the option to extend my contract on ADSL broadband for the same price. But there's no option for fibre at a discounted rate.

Also, there's a possibility I may be moving house in the next six months, with no guarantee that fibre will be available in that area. What happens then? If I do sign up to fibre, but then find out my new home doesn't have the option, will I be downgraded to ADSL, and if so at what price?

Thanks.

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Moderator
Moderator
Posts: 24,630
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Registered: ‎11-01-2008

Re: Can I upgrade to fibre at a new customer price?


Moderators Note


This topic has been moved from Fibre to My Account / Billing

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Grafter
Posts: 27
Thanks: 2
Registered: ‎07-11-2016

Re: Can I upgrade to fibre at a new customer price?

Maybe try waiting till your contract runs out and then see when price it shows for upgrade in your plusnet portal. I upgrade last week from fibre to fibre extra and the portal gave me price lower than I was paying previously for a slower product. But I was out of contract so maybe that's why it showed me the lower price.

Hero
Posts: 4,938
Thanks: 1,690
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Registered: ‎30-07-2008

Re: Can I upgrade to fibre at a new customer price?

@AgentMildew A call to the Customer Options Team may well be worthwhile.

 

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