Can I see if I'm in contract?

[#1]

Hi all,

Is there any way I can see in "member centre" if I'm in contract and the start/end dates?

I'm 99% sure I'm out of contract, and I've had an email telling me my Line Rental Saver will expire on 6th August and it'll be £19.99 per month after that (unless I renew of course). But I plan to switch my whole Broadband/Phone away to another provider... so a follow up question would be, what's the best time for me to switch?

(I normally get my monthly bill on 7th of each month)

Thanks in advance!

Peter.

[#2]

If you are in contract, you should see something like the screenshot below. I can't say what an out of contract user would see, though.

[#3]

Thanks John! I must be out of contract then not least because I've a my "Exclusive offer... blah blah" contract renewal banner.

I'll just hang on for anyone with suggestions on best time to switch before I mark the thread as fixed - but thanks again!!

[#4]

@peter6000 When did you take out your last contract, and how long was it for? I ask, because it looks to me like you are on a monthly rolling contract. I too have that (or a similar one) on my page, I just didn't include it in the snip as I didn't think it was relevant.

[#5]

I'm not sure - hence the question! 😉

But I believe it was an 18 month contract that I took out 7th June 2018 (because I had a monthly discount that lasted until November 2019). Overlapping this has been annual line-rental-saver payments which is why I didn't bother to investigate a new contract or anything earlier... I'd been subconsciously plotting my escape!!

So I'm hoping that I'm good to go (as in, leave Plusnet) any time around now?

[#6 · Accepted solution]

Peter, based on that, you are good to go - you just need to find out where you are going, sign up and ask the new provider to complete the switch on the 7th/8th.

Be aware though that you will lose any unexpired LRS.

[#7]

Thanks John - you're a super-star!!