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Can I see if I'm in contract?

FIXED
peter6000
Grafter
Posts: 34
Thanks: 4
Fixes: 2
Registered: ‎07-06-2014

Can I see if I'm in contract?

Hi all,

Is there any way I can see in "member centre" if I'm in contract and the start/end dates?

I'm 99% sure I'm out of contract, and I've had an email telling me my Line Rental Saver will expire on 6th August and it'll be £19.99 per month after that (unless I renew of course). But I plan to switch my whole Broadband/Phone away to another provider... so a follow up question would be, what's the best time for me to switch?

(I normally get my monthly bill on 7th of each month)

Thanks in advance!

Peter.

6 REPLIES 6
jab1
Legend
Posts: 16,941
Thanks: 5,404
Fixes: 253
Registered: ‎24-02-2012

Re: Can I see if I'm in contract?

If you are in contract, you should see something like the screenshot below. I can't say what an out of contract user would see, though.

PNC.PNG

John
peter6000
Grafter
Posts: 34
Thanks: 4
Fixes: 2
Registered: ‎07-06-2014

Re: Can I see if I'm in contract?

Thanks John! I must be out of contract then not least because I've a my "Exclusive offer... blah blah" contract renewal banner.

 

I'll just hang on for anyone with suggestions on best time to switch before I mark the thread as fixed - but thanks again!! Cheesy

 

Screenshot from 2020-07-18 14-29-52.jpg

jab1
Legend
Posts: 16,941
Thanks: 5,404
Fixes: 253
Registered: ‎24-02-2012

Re: Can I see if I'm in contract?

@peter6000 When did you take out your last contract, and how long was it for? I ask, because it looks to me like you are on a monthly rolling contract. I too have that (or a similar one) on my page, I just didn't include it in the snip as I didn't think it was relevant.

John
peter6000
Grafter
Posts: 34
Thanks: 4
Fixes: 2
Registered: ‎07-06-2014

Re: Can I see if I'm in contract?

I'm not sure - hence the question! 😉

But I believe it was an 18 month contract that I took out 7th June 2018 (because I had a monthly discount that lasted until November 2019). Overlapping this has been annual line-rental-saver payments which is why I didn't bother to investigate a new contract or anything earlier... I'd been subconsciously plotting my escape!!

So I'm hoping that I'm good to go (as in, leave Plusnet) any time around now?

jab1
Legend
Posts: 16,941
Thanks: 5,404
Fixes: 253
Registered: ‎24-02-2012

Re: Can I see if I'm in contract?

Fix

Peter, based on that, you are good to go - you just need to find out where you are going, sign up and ask the new provider to complete the switch on the 7th/8th.

Be aware though that you will lose any unexpired LRS.

 

John
peter6000
Grafter
Posts: 34
Thanks: 4
Fixes: 2
Registered: ‎07-06-2014

Re: Can I see if I'm in contract?

Thanks John - you're a super-star!! Cheesy