Can I keep My PlusNet Account when moving to a TEMPORY address ?

[#1]

Is there any way to keep my PlusNet account (i.e. E-mail, web space, domain name, and referral credits etc)  while I am living at a temporary address for a couple of months.

I will not be able to set a connection up at this address as it is my parents house and they are with a different ISP.

Once I have a new house I will then want to transfer my current account to this new address, It is just the TEMPORY period in-between that I am not sure off. 

[#2]

@MattyC see this post.

[#3]

Hey @Gramps,

Don't suppose you'd know a definitive time that you'd be in the new property would you? We can do this (though it's not official ruling), but ideally not for an indefinite amount of time.

Matty

[#4]

@MattyC At the moment, no. I have to be out of my current house some time in June. It all depends on when I find a house that I want and how long it takes to complete the purchase hopefully not too long, I'm a bit old to be living with my parents

I would have thought no more than a couple of months if that but it all depends on the housing market.

[#5]

Just a thought, Is it possible to have a ADSL account with one ISP (My parents) and a separate FTTC account (Mine) with PlusNet on the same phone line. I'm not sure how the FTTC line works as I'm on FTTH.

[#6]

Not on the same phone-line. I expect Matty will get back to you via PM.

[#7]

One option is to downgrade to an email only contract which would keep everything in place

It is possible, when requesting a cease of service, to request a downgrade to a mail only package for £20.28 a year instead of full account closure. This will allow continued access to email and some Member Centre features. This option must be requested at the time of cancellatio

[#8]

@Oldjim If I was to do this would I keep my current PlusNet web space & site etc?

[#9]

I think so but I am not sure - that would need staff to advise

[#10]

Hi Gramps,

You can always call our house moves team on 0800 013 2632 and they will be able to transfer your services to your parents address on a brand new line so it doesn't interfere with your parents service. Then once you do find a new property in which you are moving to permanently you can get your service transferred there.

[#11]

At a price

[#12]

Ok Bit of an Update,

Just this minute had my offer on a house excepted so will probably only be at my parents for a couple of months if that (While the paper works sorted) so the cost of installing another phone line etc. isn't really practical.

I will give customer support a ring nearer the time and see what they say as Chris hinted that it may be possible to keep my account if my temporary address is only for a short period.

Thanks for your input chaps

[#13]

That's good news.

I guess what will happen is there will (deliberately) be a bit of a delay between the house move terminating the service at your existing property and ordering/starting your service at the new one.