cancel
Showing results for 
Search instead for 
Did you mean: 

Can I get some help again pleas?

FIXED
Highlighted
Cazlizzy
Grafter
Posts: 32
Thanks: 7
Fixes: 1
Registered: ‎15-08-2018

Can I get some help again pleas?

Hi..well i am getting failed payment messages again and bill was only due yesterday and this started last night. I cant even get to my account to pay..lol.  last time you guys were helpful enough to twiddle some knobs or switches to sort this out ..can I ask that you sort it again for me pls. Smiley

5 REPLIES 5
Plusnet Help Team
Plusnet Help Team
Posts: 438
Thanks: 62
Fixes: 36
Registered: ‎06-08-2018

Re: Can I get some help again pleas?

Fix

Hi @Cazlizzy sorry to hear that the restrictions were applied prematurely. I've unrestricted this for you now so you should be able to use your services as normal.

 

Let me know if this has worked.

 

Kind Regards,

If this post resolved your issue please click the 'This fixed my problem' button
 Satss
 Plusnet Help Team

Cazlizzy
Grafter
Posts: 32
Thanks: 7
Fixes: 1
Registered: ‎15-08-2018

Re: Can I get some help again pleas?

@Satss yes thank you..all sorted Smiley

Cazlizzy
Grafter
Posts: 32
Thanks: 7
Fixes: 1
Registered: ‎15-08-2018

Re: Can I get some help again pleas?

@Satss hiya..sorry but it has reverted back to the failed billing thing again..Sad

eeveevolvePlus
Hooked
Posts: 8
Thanks: 2
Registered: ‎08-11-2018
Plusnet Help Team
Plusnet Help Team
Posts: 523
Thanks: 73
Fixes: 25
Registered: ‎06-08-2018

Re: Can I get some help again pleas?

Hello @Cazlizzy

 

I have made adjustments on your account, you should now be able to browse as normal.

 

You may need to perform a Master Reset on your router. 

 

Use a paper clip, pen, or something pointed to press in the reset pinhole button on the back of the router.

 

Keep the button pressed for at least 7 seconds, then release it and you'll see all the lights go out, except for the power light. The rest of the lights will start to come back on.

 

Keep in mind that if you do this, it'll completely restore your router to the settings it had when it arrived. So if you've made specific changes to your settings, they'll need to be made again.

 

Should you require any further assistance, please do get back in touch with us.

 

Many thanks.

 

 

If this post resolved your issue please click the 'This fixed my problem' button
 Wakas Hussain
 Plusnet Help Team