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Calls to 123 appearing on my bill

DDaby
Newbie
Posts: 2
Thanks: 2
Registered: ‎20-10-2022

Calls to 123 appearing on my bill

Hi Forum,

My latest bill shows 2 calls to 123 which I am sure I did not make. How do i resolve this?

The calls conicided with the times my internet went down and subsequent trouble shooting by PlusNet and Openreach.

Regards

 

Dick

5 REPLIES 5
198kHz
Seasoned Hero
Posts: 5,722
Thanks: 2,763
Fixes: 40
Registered: ‎30-07-2008

Re: Calls to 123 appearing on my bill

Welcome to the forum. 🙂


@DDaby wrote:

The calls conicided with the times my internet went down and subsequent trouble shooting by PlusNet and Openreach.


Yes, that will be another OR engineer testing lines the unofficial way.

See https://community.plus.net/t5/Home-Phone/Unplugged-phone-keeps-ringing-speaking-clock/m-p/1893762#M3...

One of the Help Team will arrange a refund when they see your post.

Murphy was an optimist
Zen FTTC 40/10 + Digital Voice   FRITZ!Box 7530
BT technician (Retired)
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,533
Thanks: 10,211
Fixes: 1,596
Registered: ‎21-04-2017

Re: Calls to 123 appearing on my bill

Hi @DDaby,

I'm really sorry that there are call charges on your bill which you don't recognise.

I suspect it may be related to the fault you had so I've refunded the charge which you should receive in your bank account within the next 5 to 10 working days.

Let me know if there's anything else you need help with. 

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
DDaby
Newbie
Posts: 2
Thanks: 2
Registered: ‎20-10-2022

Re: Calls to 123 appearing on my bill

Dear Community

Thank you for resolving this issue and making a refund.

Kind regards

 

Racemic10
Hooked
Posts: 5
Thanks: 2
Registered: ‎03-08-2022

Re: Calls to 123 appearing on my bill

Dear PlusNet Help Team,

 

I just noticed a similar charge to call 123 which I never made. (I do not even use the landline...only for emergencies...).

(Have jumped onto this post rather than start a similar thread as it is the same problem).

 

Please could you help?

 

Thank you.

adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,845
Thanks: 874
Fixes: 220
Registered: ‎27-04-2007

Re: Calls to 123 appearing on my bill

Hi there! Sorry to see this has happened to you too. Would you mind sending me a private message with your username please?

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team