@bullett444, @alastair100
Firstly, I'm really sorry you've both had to endure such long wait times to get through to someone. I can't do anything about the wait times personally but if there's anything we can do to resolve the issues over the forums then we'll do our best.
@bullett444, I can see you (eventually) managed to speak to someone yesterday afternoon and this ticket was raised due to an internal problem. Please let us know if you have any issues as a result.
@alastair100, I've picked up the ticket on your account and got the orders placed, and while it's unacceptable you had to wait so long to get through to us, you need to displace some of your anger towards your previous provider. Their action cancelling your services with them early, by stopping the line, has in turn prevented us taking over your service and then left you without any provider. We have had no control over this.
I've put things in place to get this resolved now but it will be a couple of days before I'm able to get you back up and running and this will be actioned by us placing a fast track order on the broadband (when I'm able to place it). We'll be doing this free of charge for you, and covering the cost of this ourselves because of the details you've mentioned in your ticket, but ordinarily (as the root cause of the issue was not our fault) you would have to wait the standard lead time.
