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Call to 123?!

FIXED
S65v10
Grafter
Posts: 33
Fixes: 1
Registered: ‎26-01-2019

Call to 123?!

Hi,

Just checked my bill and noticed on last month 07/Feb there is a charge of 50p to 123? No one at home has made this call as we use mobiles and also had no phone line aswell?!

Anyone look into this.

Thanks

2 REPLIES 2
198kHz
Hero
Posts: 4,998
Thanks: 1,808
Fixes: 31
Registered: ‎30-07-2008

Re: Call to 123?!

It's sadly a constantly recurring theme on the forum - see eg

https://community.plus.net/t5/My-Account-Billing/Billing-for-phantom-calls-to-123/td-p/1677701

 

Google  123 site:community.plus.net to see loads more!

 

One of the PN team should be along tomorrow to offer a refund.

The older I get, the earlier it gets late.

ADSL2+   Billion 7800N
KatieC
Plusnet Help Team
Plusnet Help Team
Posts: 204
Thanks: 13
Fixes: 11
Registered: ‎23-12-2019

Re: Call to 123?!

Fix

HI @S65v10

 

I have now issued a refund back to your bank. Sorry for any inconvenience that has been caused.

If this post resolved your issue please click the 'This fixed my problem' button
 Katie C
 Plusnet Help Team