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Call re. renewing contract

Cagney1994
Rising Star
Posts: 335
Thanks: 6
Fixes: 2
Registered: 28-07-2013

Call re. renewing contract

Hi all
Had a call earlier re. having another yearly contract for just BB (well, I think it was a yearly one). The guy at the other end said if I sign up today, I won't be affected by any possible price increase in the future. Not sure if that's true to be honest.
At the moment I'm paying £12.49 a month. I asked him if he could somehow lower the price but he just mentioned the above.. i.e. no price increase if I take out a new contract.
It would have been nice to see this in writing. I'm not too comfortable in just agreeing over the phone without seeing any formal documentation to go with what advisors are saying.
So is there any truth in what I was told ?
Thanks in advance.
4 REPLIES
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: Call re. renewing contract

The obvious question is - was it someone from Plusnet calling
As far as I am aware there is no option for a fixed price contract with Plusnet
Of course I could be completely wrong
Equally what he may have intended to say was that taking out a new contract would mean that you could retain your present discount if indeed you have one
Community Gaffer
Community Gaffer
Posts: 17,644
Thanks: 636
Fixes: 162
Registered: 05-04-2007

Re: Call re. renewing contract

That's the first I've heard of us guaranteeing no price increase, @cagney1994 can you PM me with the rough time the call was made at so I can get this listened to please?
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Cagney1994
Rising Star
Posts: 335
Thanks: 6
Fixes: 2
Registered: 28-07-2013

Re: Call re. renewing contract

Hi Chris.
PM sent.
(and thanks for the response, Oldjim)
Community Gaffer
Community Gaffer
Posts: 17,644
Thanks: 636
Fixes: 162
Registered: 05-04-2007

Re: Call re. renewing contract

Great thanks! I'll get someone to have a listen and we'll educate him on what he should be saying.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff