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Call plan charge

Posts: 2
Registered: 15-01-2017

Call plan charge


I changed from a Weekends call plan (£0) to an Evening and Weekends call plan (£3.50) on the 3rd December 2016. Through December, I was charged for evening calls and via 'chat' a customer service member told me that the new call plan wouldn't be active until the 3rd of January 2017.

I was billed on the 2nd of January for my Plusnet phone and broadband (for the period 3rd December-2nd January) but was also billed £3.50 for the Evening and Weekends call plan, despite not being on this call plan until the 3rd of January.  It doesn't seem right.

Hope you can help.


Seasoned Champion
Posts: 1,800
Thanks: 565
Fixes: 38
Registered: 02-03-2016

Re: Call plan charge

Are the call plans not paid in advance?
I must have been really bad in a previous life. This is my 3rd ISP in a row that uses lithium.
Community Veteran
Posts: 1,276
Thanks: 185
Fixes: 30
Registered: 13-08-2015

Re: Call plan charge

If you look closer to your bill, you will find you pay for your calls in arrears, but call features and rental in advance.


Posts: 2
Registered: 15-01-2017

Re: Call plan charge

I can't find this information?! But thanks

Plusnet Staff
Plusnet Staff
Posts: 2,125
Thanks: 362
Fixes: 115
Registered: 22-08-2015

Re: Call plan charge

Hello @willow8

A warm welcome to the community forums

Just to confirm, your services are charged in advance except for any calls made.

And, any changes to a phone package do happen on the next billing date.

If you view your invoices at you'll see a breakdown of your bill that advises the From and To date of each chargeable component.

I hope this helps
From when I joined the Plusnet Help Team in May 2017 my main Community account is @Gandalf.
If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Support