I changed from a Weekends call plan (£0) to an Evening and Weekends call plan (£3.50) on the 3rd December 2016. Through December, I was charged for evening calls and via 'chat' a customer service member told me that the new call plan wouldn't be active until the 3rd of January 2017.
I was billed on the 2nd of January for my Plusnet phone and broadband (for the period 3rd December-2nd January) but was also billed £3.50 for the Evening and Weekends call plan, despite not being on this call plan until the 3rd of January. It doesn't seem right.
Hope you can help.
Fixed! Go to the fix.
A warm welcome to the community forums
Just to confirm, your services are charged in advance except for any calls made.
And, any changes to a phone package do happen on the next billing date.
If you view your invoices at https://www.plus.net/my.html?action=view_transactions&s=0 you'll see a breakdown of your bill that advises the From and To date of each chargeable component.
I hope this helps
| Anoush Mortazavi|