cancel
Showing results for 
Search instead for 
Did you mean: 

Call plan charge

FIXED
willow8
Newbie
Posts: 2
Registered: 15-01-2017

Call plan charge

Hello, 

I changed from a Weekends call plan (£0) to an Evening and Weekends call plan (£3.50) on the 3rd December 2016. Through December, I was charged for evening calls and via 'chat' a customer service member told me that the new call plan wouldn't be active until the 3rd of January 2017.

I was billed on the 2nd of January for my Plusnet phone and broadband (for the period 3rd December-2nd January) but was also billed £3.50 for the Evening and Weekends call plan, despite not being on this call plan until the 3rd of January.  It doesn't seem right.

Hope you can help.

Thanks.

4 REPLIES
Browni
Aspiring Hero
Posts: 2,174
Thanks: 746
Fixes: 45
Registered: 02-03-2016

Re: Call plan charge

Are the call plans not paid in advance?
I must have been really bad in a previous life as this was my 3rd ISP in a row that used lithium.
Now you're stuck with me because my new ISP doesn't run a forum Cheesy
Community Veteran
Posts: 1,441
Thanks: 228
Fixes: 31
Registered: 13-08-2015

Re: Call plan charge

If you look closer to your bill, you will find you pay for your calls in arrears, but call features and rental in advance.

HTH

willow8
Newbie
Posts: 2
Registered: 15-01-2017

Re: Call plan charge

I can't find this information?! But thanks

Plusnet Staff
Plusnet Staff
Posts: 2,144
Thanks: 372
Fixes: 116
Registered: 22-08-2015

Re: Call plan charge

Fix
Hello @willow8

A warm welcome to the community forums

Just to confirm, your services are charged in advance except for any calls made.

And, any changes to a phone package do happen on the next billing date.

If you view your invoices at https://www.plus.net/my.html?action=view_transactions&s=0 you'll see a breakdown of your bill that advises the From and To date of each chargeable component.

I hope this helps
From when I joined the Plusnet Help Team in May 2017 my main Community account is @Gandalf.
If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Staff