Call not recognized - Please investigate
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Call not recognized - Please investigate
13-11-2013 8:01 PM
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I have a charge on my latest bill (covering the period 1310 until 1211) which I do not recognize.
The charge refers to a phone call (the dialled number is 118120) costing over 19 pounds for just seven minutes. The plusnet bill shows that the phone call has been made on the 30th of September 2013.
Why is a call supposedly made in September call only appear now when the period bill is completely different?
I would be grateful if you could investigate this please as I am worried this may a system error at plusnet and I am being overcharged because of this. The call centre was not much help.
Regards,
Username: maggieb39
Re: Call not recognized - Please investigate
13-11-2013 8:26 PM
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Directory enquiry calls on 118 *** numbers appear to be very costly and I suspect the £19 for your seven minutes is on par with some of the other charges I've seen people complaining about on forums.
I'm sure one of the Staff will be along in the morning to verify the finer points.
Re: Call not recognized - Please investigate
13-11-2013 9:14 PM
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Re: Call not recognized - Please investigate
13-11-2013 10:10 PM
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From http://www.bt.com/pricing/current/Call_Charges_boo/1634_d0e5.htm#1634-d0e5 Calls to 118120 are charge band dq47 and from http://www.plus.net/home-broadband/tariffs/ they are charged at set up fee of 56.17p plus 89.87p per minute
So for 7 minutes the cost should have been £6.56p
Re: Call not recognized - Please investigate
13-11-2013 11:17 PM
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At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
Re: Call not recognized - Please investigate
14-11-2013 8:14 AM
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Call centre never mentioned any of this which is disappointing.
I do have home phone with plusnet .
Re: Call not recognized - Please investigate
14-11-2013 9:19 AM
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Re: Call not recognized - Please investigate
14-11-2013 12:43 PM
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At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
Re: Call not recognized - Please investigate
14-11-2013 2:30 PM
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I'd be grateful if I ticket could be raised.
Thanks
Re: Call not recognized - Please investigate
14-11-2013 2:34 PM
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Re: Call not recognized - Please investigate
14-11-2013 2:38 PM
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Re: Call not recognized - Please investigate
14-11-2013 2:42 PM
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Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Call not recognized - Please investigate
14-11-2013 2:45 PM
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Re: Call not recognized - Please investigate
14-11-2013 2:48 PM
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Use BT Directory service on the internet...
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Call not recognized - Please investigate
14-11-2013 2:50 PM
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