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Call features incorrect billing

GR4CE
Grafter
Posts: 76
Thanks: 1
Registered: 10-08-2010

Call features incorrect billing

I cancelled the call pack (2 features) on the 25th August and now I'm billed for the call pack AND the caller display which is the only feature I want.
My account shows the correct details but the INVOICE doesn't, so which one will I be billed?Huh
Sent message to support but they don't seem to read the details of the question and answer just that the account shows the correct details.
btw, the invoice shows as fully paid in my account although it hasn't come out of my bank account  Huh
Can someone please check this?
Invoice Number 22372886
Date 03/09/2010
Thanks Smiley
4 REPLIES
jojopillo
Grafter
Posts: 9,786
Registered: 16-06-2010

Re: Call features incorrect billing

Hi GR4CE,
thank you for bringing this to our attention. I have replied to your question via the help assistant.
Jojo Smiley
GR4CE
Grafter
Posts: 76
Thanks: 1
Registered: 10-08-2010

Re: Call features incorrect billing

Thanks Jojo Smiley I guess I'll have to wait for next month's invoice to verify if it's refunded, as the account is showing the correct amounts.
I've had 2 invoices since joining and  both times there have been discrepancies between the details on the account and the actual invoice. Isn't there any way of keeping them in line?

GR4CE
Grafter
Posts: 76
Thanks: 1
Registered: 10-08-2010

Re: Call features incorrect billing

Right, so the full amount has come out of my bank account now.
Where in my PN account area should I see the £3 credit for next month, please?
GR4CE
Grafter
Posts: 76
Thanks: 1
Registered: 10-08-2010

Re: Call features incorrect billing

Thanks Jojo, for a swiftly sorted matter Smiley  Ticket closed!