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Call diversion + 100 mobile minutes

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Call diversion + 100 mobile minutes

It's close to the time (30th) that I need to use the 100 mobile minutes with call diversion.
I added the 100 mobile minutes this evening but was surprised that this doesn't come into effect until my next billing date (9/7/15). My understanding from previous conversation was that it could be added any time but I may have simply misunderstood. Is it possible to have the 100 minutes added earlier and pay pro-rata?
I also noticed from my latest bill that I am not being charged for Call Diversion which I set up early May. I have just tested and it's still working.

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17 REPLIES
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Re: Call diversion + 100 mobile minutes

I don't like to bump but maybe this has been overlooked Roll eyes Wink

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Plusnet Staff
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Re: Call diversion + 100 mobile minutes

Unfortunately phone product changes can't be performed mid-month, only on the billing date. Our billing system simply isn't equipped to handle these mid-month.
I'll need to go look at the call divert issue and come back to you.
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 Chris Parr
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Re: Call diversion + 100 mobile minutes

On the call divert issue, can we check and see whether this corrects on your billing date and if not I'll get someone to fix it from here.
I've created a ticket with myself to check this.
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 Chris Parr
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Re: Call diversion + 100 mobile minutes

I doubt if it will be corrected as it never got corrected on either May's or June's billing dates.
I don't mind not being charged for it ( Wink) but, on the other hand, as it states Awaiting activation, no other changes can be made until that is rectified. Also, does that mean that the 100 mobile minutes can't actually be added until the Call Waiting issue is dealt with?

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Re: Call diversion + 100 mobile minutes

No, package changes and features are different beasts on our system. Once the billing date comes I'm confident I can get that sorted.
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 Chris Parr
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Re: Call diversion + 100 mobile minutes

Thanks.

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Re: Call diversion + 100 mobile minutes

It's not showing awaiting activation now Wink
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 Chris Parr
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Re: Call diversion + 100 mobile minutes

Thanks, Chris.
But...
...another couple of problems seem to have arisen.
Firstly, there appears to be no charge for Call Divert showing in the Home Phone Control Panel although I got SWMBO to turn it on and calls are being diverted to my mobile.
Secondly, I noticed that the call credit limit has reduced from £75 to £55 a month (not an issue in itself) but further investigation shows that my package has switched from Anytime to Evening and Weekend with 100 mobile minutes. I am certain I selected Anytime with 100 mobile minutes. Being so busy preparing for my time away I neglected to check the ticket raised for this at the time but a quick look now shows it to be the Evening and Weekend package. I was very careful in selecting the Anytime package so not sure what has happened here. Can this be addressed as soon as possible, please?

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Re: Call diversion + 100 mobile minutes

I'm afraid I can't make instant account changes on home phone products, so it'd need to be requested for next month. Sorry Sad
I've asked someone to fix the caller divert issue and should be able to update you on this in the next few days.
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 Chris Parr
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Re: Call diversion + 100 mobile minutes

Chris, can I assume that any calls made within the Anytime tarrif but which are charged for will be reimbursed until Anytime is re-instated next billing date?

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Re: Call diversion + 100 mobile minutes

Let me see what I can sort out. I'll reply on the ticket I created again shortly.
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 Chris Parr
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Re: Call diversion + 100 mobile minutes

Cheers, Chris.
Not able to log in as much as I used to but will check as soon as I can.

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Re: Call diversion + 100 mobile minutes

Hi Chris
I have replied to your message on ticket #107350188.

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Re: Call diversion + 100 mobile minutes

I'm only just catching up with a lot of stuff having been in and out of hospital for the past 4 months and noticed that I have been charged for some calls I believe I shouldn't have..
[quote=Billing period: 09/09/2015 to 08/10/2015 AnyTime]08/09/2015 0203xxxxxxx 15:22:10 00:42:00   £4.36
07/09/2015 01322xxxxxx 12:19:03 00:05:00   £0.66
07/09/2015 0333xxxxxxx 07:27:18 00:01:00   £0.26
There are also some further £1.70 of calls from the Billing period: 09/08/2015 to 08/09/2015 which should have been Anytime but somehow had been switched to Evenings and Weekends and for which I previously told would be credited.
I'd appreciate if someone could look into this as soon as possible, please.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still