Call diversion + 100 mobile minutes
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- Re: Call diversion + 100 mobile minutes
Call diversion + 100 mobile minutes
21-06-2015 7:06 PM
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I added the 100 mobile minutes this evening but was surprised that this doesn't come into effect until my next billing date (9/7/15). My understanding from previous conversation was that it could be added any time but I may have simply misunderstood. Is it possible to have the 100 minutes added earlier and pay pro-rata?
I also noticed from my latest bill that I am not being charged for Call Diversion which I set up early May. I have just tested and it's still working.
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Re: Call diversion + 100 mobile minutes
24-06-2015 3:31 PM
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Re: Call diversion + 100 mobile minutes
26-06-2015 5:17 PM
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I'll need to go look at the call divert issue and come back to you.
Re: Call diversion + 100 mobile minutes
26-06-2015 5:20 PM
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I've created a ticket with myself to check this.
Re: Call diversion + 100 mobile minutes
26-06-2015 5:27 PM
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I don't mind not being charged for it ( ;)) but, on the other hand, as it states Awaiting activation, no other changes can be made until that is rectified. Also, does that mean that the 100 mobile minutes can't actually be added until the Call Waiting issue is dealt with?
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Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still
Re: Call diversion + 100 mobile minutes
26-06-2015 5:30 PM
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Re: Call diversion + 100 mobile minutes
26-06-2015 5:37 PM
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Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still
Re: Call diversion + 100 mobile minutes
09-07-2015 8:46 AM
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Re: Call diversion + 100 mobile minutes
09-07-2015 11:28 AM
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But...
...another couple of problems seem to have arisen.
Firstly, there appears to be no charge for Call Divert showing in the Home Phone Control Panel although I got SWMBO to turn it on and calls are being diverted to my mobile.
Secondly, I noticed that the call credit limit has reduced from £75 to £55 a month (not an issue in itself) but further investigation shows that my package has switched from Anytime to Evening and Weekend with 100 mobile minutes. I am certain I selected Anytime with 100 mobile minutes. Being so busy preparing for my time away I neglected to check the ticket raised for this at the time but a quick look now shows it to be the Evening and Weekend package. I was very careful in selecting the Anytime package so not sure what has happened here. Can this be addressed as soon as possible, please?
Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still
Re: Call diversion + 100 mobile minutes
09-07-2015 12:25 PM
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I've asked someone to fix the caller divert issue and should be able to update you on this in the next few days.
Re: Call diversion + 100 mobile minutes
13-07-2015 8:24 AM
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Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still
Re: Call diversion + 100 mobile minutes
13-07-2015 1:55 PM
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Re: Call diversion + 100 mobile minutes
13-07-2015 2:08 PM
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Not able to log in as much as I used to but will check as soon as I can.
Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still
Re: Call diversion + 100 mobile minutes
16-08-2015 11:38 AM
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I have replied to your message on ticket #107350188.
Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still
Re: Call diversion + 100 mobile minutes
01-11-2015 5:27 PM
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[quote=Billing period: 09/09/2015 to 08/10/2015 AnyTime]08/09/2015 0203xxxxxxx 15:22:10 00:42:00 £4.36
07/09/2015 01322xxxxxx 12:19:03 00:05:00 £0.66
07/09/2015 0333xxxxxxx 07:27:18 00:01:00 £0.26
There are also some further £1.70 of calls from the Billing period: 09/08/2015 to 08/09/2015 which should have been Anytime but somehow had been switched to Evenings and Weekends and for which I previously told would be credited.
I'd appreciate if someone could look into this as soon as possible, please.
Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still
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- Re: Call diversion + 100 mobile minutes