Call charges
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Call charges
11-08-2015 1:34 PM
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£17 and while looking at the breakdown of the bill there are call charges for £19.74 where as previous bills have been £3.00 what are call charges and how do I keep this down as I never use my house phone for out going calls
Re: Call charges
11-08-2015 1:36 PM
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Check the bill detail here https://portal.plus.net/plustalk/index.php?page=wlr_my_account
Re: Call charges
11-08-2015 1:57 PM
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It looks like there was a period where someone tried to call the same number about 60 times over the space of 10 minutes. Each time the connection charge occurred due to it being outside of the weekends period.
We can get you on anytime, though it may be worth finding out who made these calls first.
Matty
Re: Call charges
11-08-2015 2:30 PM
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That averages out at 10 secs/call. That sounds like the number was engaged, so why was there a connection charge each time ?
Quote someone tried to call the same number about 60 times over the space of 10 minutes
I thought calls weren't charged until they are connected.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Call charges
11-08-2015 3:09 PM
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Re: Call charges
11-08-2015 3:28 PM
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Quote In the past when the telephone number that you were calling was engaged, you would hear the engaged tone and call back. Now, every time you call a number and it is engaged, an automated voice tells you that the number is engaged and you are charged for the privilege!
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Call charges
11-08-2015 6:07 PM
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Re: Call charges
12-08-2015 2:17 PM
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No offence intended here, apologies if caused. Do you recognise the number that was dialled?
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