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Call charges for calls i didnt make

craigskye
Newbie
Posts: 1
Registered: ‎17-07-2019

Call charges for calls i didnt make

Unexpected larger bill this month with approximately £16 worth of calls to 123 and random numbers. Calls are very short and most are zero seconds! Plusnet live chat assumed that the problem was with me and that something on my phone line had been making the calls. However, other than my plusnet router there is nothing attached (not even a phone). Line tests are coming back normal and engineer has been booked to come out. The threat of £65 engineer call out charge is rather alarming.   

 

This does appear to be a duplicate of https://community.plus.net/t5/My-Account-Billing/Charges-for-calls-I-didn-t-make-including-123/m-p/1... .

 

Can anyone help?

2 REPLIES 2
Baldrick1
Hero
Posts: 3,194
Thanks: 1,375
Fixes: 87
Registered: ‎30-06-2016

Re: Call charges for calls i didnt make

My guess is that the 'something on your line' is an Openreach engineer. I hope that a Plusnet staffer picks this up soon as I doubt that an Engineer call out is justified at this time. Repeated calls to the speaking clock just aren't random occurrences caused by a faulty line.

Highlighted
Plusnet Help Team
Plusnet Help Team
Posts: 14,518
Thanks: 351
Fixes: 97
Registered: ‎27-04-2007

Re: Call charges for calls i didnt make

Hi there, 

 

I think an engineer visit would be a good idea to investigate the origin of the calls but I'll make sure you're not charged. 

 

 

 

 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team