Call charge info muddled to follow/
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- Re: Call charge info muddled to follow/
07-06-2019 4:20 PM
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I am on the Any Time tariff with free land line calls up 60 minutes. I thought any excess minutes would be charged at standard rate without imposition of the set up fee. PlusNet does not excel in clarity sometimes, and I have not succeeded in finding that rate, though I have found information that should have been removed years ago.
Call in question details, called # removed:
30/05/2019 20:26:45 01622****** UK Landline 1:10:08 £1.49 No
So, how has the charge for that extra 11 minutes been calculated, guessed or whatever?
Fixed! Go to the fix.
Re: Call charge info muddled to follow/
07-06-2019 4:35 PM
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Hey @luzen,
Thanks for getting in touch.
Sorry to hear you are having trouble with the out of call plan charges there, you can find more info on the pricing here. The call setup charge is not applied in this circumstance.
Hope this clears things up for you.
Thanks.
Re: Call charge info muddled to follow/
07-06-2019 6:24 PM
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Moderators Note
This topic has been moved from Mobile to My Account / Billing
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Re: Call charge info muddled to follow/
07-06-2019 8:42 PM - edited 07-06-2019 8:43 PM
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@Mads That's what I consulted but the actual VAT inclusive pence per minute charge for that call still eludes me: all I see are references to standard rate.
07-06-2019 11:09 PM
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“Inclusive calls that become chargeable are charged at the relevant rate until the end of the call. The call set up fee is not applied.
Standard call rates for UK and service numbers
Permalink
Call set up fees
A call set up fee of 22p is applied to chargeable calls unless stated otherwise on this page.
These are the standard rates for calls to UK landlines, UK mobiles and non geographic numbers. UK rates include calls to the Channel Islands.
Number Rate at all times
01, 02, 03 13.50p
All mobile networks 15.00p
So the 60 minutes is taken as being inclusive and no call setup charge is applied.
The excess 11 minutes at 13.5p is 148.5p which rounds to £1.49
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Re: Call charge info muddled to follow/
08-06-2019 6:22 AM
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Its a Pity the OP did not have it explained like that @Townman
Re: Call charge info muddled to follow/
08-06-2019 9:43 AM
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@JonoH - can you please flag the page for removal?
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Re: Call charge info muddled to follow/
08-06-2019 10:52 AM
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@Townman wrote:
can you please flag the page for removal?
Absolutely. Sorry for the confusion
Re: Call charge info muddled to follow/
08-06-2019 12:22 PM - edited 08-06-2019 12:23 PM
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@Townman wrote:
set up charge was 8p now 22p.
Before mobiles appeared the setup fee was £0.00. As with everything else, once it's there, it's unlikely to disappear, and usually only goes one way, i.e. up. Oddly, in the old days when each call caused wear and tear on the moving equipment in the exchange there was no setup fee, now that it's all done electronically there is a setup fee 'to cover the cost of connecting the call'.
My telephone provider charges 1p incl. VAT (0.8p evenings/weekends) for all UK landline calls and there is no setup fee. The first month after I left PN my bill was 79p for calls that would have cost £12.76 with PN.
Re: Call charge info muddled to follow/
08-06-2019 6:14 PM
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@Townman Thanks! I am really embarrassed about that, but the text set-out led me to think it was all about set-up fees.
Re: Call charge info muddled to follow/
08-06-2019 6:35 PM
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In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
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