cancel
Showing results for 
Search instead for 
Did you mean: 

Call Plan change - Date of activation

paulie22
Newbie
Posts: 2
Registered: ‎12-10-2020

Call Plan change - Date of activation

Hi, I upgraded to unlimited anytime calls but I'm not sure the date of activation. Is it right away or next billing date? The email I got was a bit confusing. I would prefer it activate right away.

4 REPLIES 4
jab1
Seasoned Hero
Posts: 8,250
Thanks: 1,817
Fixes: 91
Registered: ‎24-02-2012

Re: Call Plan change - Date of activation

Welcome to the forums, @paulie22 This type of change will occur on your next billing date.

John
Baldrick1
Seasoned Hero
Posts: 7,122
Thanks: 2,691
Fixes: 217
Registered: ‎30-06-2016

Re: Call Plan change - Date of activation

@paulie22 

I agree with @jab1 that the standard practice is that the change over occurs at the next billing date. However if I remember correctly, when working from home started back in March? reading posts where a helpful staffer arranged for it to start straight away.


 

198kHz
Seasoned Hero
Posts: 5,265
Thanks: 725
Fixes: 33
Registered: ‎30-07-2008

Re: Call Plan change - Date of activation


@Baldrick1 wrote:

@paulie22 

...if I remember correctly, when working from home started back in March? reading posts where a helpful staffer arranged for it to start straight away.



Yes, one such was @plusnettony . Having referenced him with the '@' he'll get an alert when he's next logged in.

To err is human; to purr, feline
ADSL2+   Billion 7800N
BT technician (Retired)
plusnettony
Plusnet Help Team
Plusnet Help Team
Posts: 2,188
Thanks: 48
Fixes: 18
Registered: ‎24-07-2014

Re: Call Plan change - Date of activation

Unfortunately I'm often not around the forums as much as I'd like these days.

 

More of a problem is that I am remote working and can't do part of the process (take a partial fee) from my current location. Sorry about that.

If this post resolved your issue please click the 'This fixed my problem' button
 Tony T
 Plusnet Help Team