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Call Plan Charge Query

JimGov
Newbie
Posts: 2
Registered: 09-09-2016

Call Plan Charge Query

I'm coming to the end of my contract so i've been checking what's available - and have come across an anomaly in my call plan charge.

 

Back on 10/4/2015, i was being charged £8 per month, however, on the 24/09/2015 it increased to £9 per month.

 

Checking the current offers, i noticed it was £8, so checked at https://www.plus.net/help/legal/residential-phone-tariffs/#broadband-price-guide which also states £8.

 

Does this mean i've been overcharge £1 per month for the last year? If not, why the discrepancy?

1 REPLY
Plusnet Help Team
Plusnet Help Team
Posts: 4,122
Thanks: 813
Fixes: 173
Registered: 25-03-2015

Re: Call Plan Charge Query

The charges you've mentioned seem correct, it doesn't look like you've been over charged.

 

Previously we offered Anytime calls at £6 per month and a mobile minutes add-on for £3 per month.

 

As of 01/09/16 we no longer offer these as separate packages/add-ons and instead of being £6 for the Anytime call plan, we offer the package you have linked (Unlimited UK & Mobile calls) which also includes mobile calls.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team