Showing results for 
Search instead for 
Did you mean: 

Call Plan Change

Aspiring Pro
Posts: 507
Thanks: 45
Fixes: 1
Registered: 27-11-2013

Call Plan Change

Hi, I was looking at changing my call plan through the Member Centre but it looks like if I do this I will lose the discount I got on my broadband for my 12 month contract and I'm not sure whether that will mean I would be entering a new contract? Is it best to contact Support to make changes if you're in a contract with a discount?
Posts: 1,075
Thanks: 1
Registered: 11-06-2007

Re: Call Plan Change

Hi woodm,
You're correct regarding the discounts as these would have been subject to a certain combination of products, changing one of these elements would then void the agreed pricing as this could move up or down.
The best course of action would be to call the Customer Options Team and seeing if they can change the account type to your liking and then ask if they're able to arrange a different discount option based on the new products.
You can call the Customer Options Team direct on 0800 013 2632 and they're open between 9am and 8pm Monday to Friday.