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Ca,nt renew contract ( going round in circles )

Dabbler
Posts: 20
Thanks: 1
Fixes: 1
Registered: ‎19-01-2016

Ca,nt renew contract ( going round in circles )

Got an email from plusnet.

It said as I have been with plusnet a few years they have a special offer for me.

 " I can have Unlimited Broadband and phone for £21.99'

So I c!ick...sign up now....

Get to a page with all the details and to "Start your order" I c Iick that

Get to a page " Sign into members centre" I click

Get to a page that said " renew your contract " I click that 

And it takes me back to the" start your order " page

And so it goes on, round and round from page to page in a circle.

Not getting to a page to renew contract.

If YOU think it's baffling so do I 

Any help Admin?

 

 

 

 

 

 

3 REPLIES 3
Superuser
Superuser
Posts: 16,662
Thanks: 6,851
Fixes: 63
Registered: ‎22-08-2007

Re: Ca,nt renew contract ( going round in circles )

Personally I would not renew on line.  I would instead contact COTS and see what deals you can wangle.  Sometimes better deals are to be had by chatting nicely to the person on the other end of the phone.

Customer options

  • 0800 013 2632 (from within the UK)
  • +44 330 123 9197 (from abroad)
  • 8am - 8pm Monday to Friday
  • 9am - 7pm Saturday
  • 9am - 6pm Sunday

Hours might be a bit different due to COVID19

Dabbler
Posts: 20
Thanks: 1
Fixes: 1
Registered: ‎19-01-2016

Re: Ca,nt renew contract ( going round in circles )

Thank you 

 

 

 

Moderator
Moderator
Posts: 24,612
Thanks: 4,438
Fixes: 1,130
Registered: ‎11-01-2008

Re: Ca,nt renew contract ( going round in circles )


Moderators Note


This topic has been moved from ADSL Broadband to My Account / Billing

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